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Getting the Most From Your Message

Inkrid is a small, independent site about printer ink, toner and home-office printing. We don't sell cartridges, run a repair service or represent any printer manufacturer, so we can't process orders, returns or warranty claims. For those, contact the retailer you bought from or the printer maker's own support team. What we can help with is questions about our guides, corrections and suggestions for topics we haven't covered yet.

Help us help you

If your question is about a specific printing problem, a few details make a useful reply much more likely:

• Your printer's exact model, usually printed on the front or on a label at the back or under the lid.
• The cartridge or toner code you're using, and whether it's original, compatible or refilled.
• What you're seeing, such as streaks, faded colours, error messages or pages that won't feed, and when it started.
• What you've already tried, such as a cleaning cycle, reseating the cartridge or restarting the printer.

Many common questions are already answered on the site. If you're not sure a cartridge will fit, our guide on checking printer cartridge compatibility walks through the codes and labels to look for. If your prints have gaps or missing colours after a period of not printing, it's worth reading why inkjet printheads clog before you contact us.

Corrections and feedback

Printer models, firmware and cartridge ranges change often, and we want our guides to stay accurate. If something on the site looks out of date or wrong, tell us which page it's on and what you've noticed. Notes like this are among the most useful messages we get.

We read every email. Replies can take a few days, especially for detailed technical questions. Please don't send payment details, account passwords or other sensitive personal information by email.